Traditionally, a client’s phone call resulted in an appointment in an office to discuss the situation and determine the best course of action. Telephone consultations were intended to determine whether the client should come in or refer to a counselor.
Face-to-face meetings are no longer sufficient for today’s internet-connected consumers. Lawyers can now join the ranks of other professions who conduct business without ever meeting their clients in person. Having a website changes the way legal firms do business.
Read on to discover why smart law firms should consider using their website as a client hub for managing interactions and sharing with clients.
Improved Security of File Uploads
Keeping in touch with customers during the case preparation process might be difficult. Clients and business employees can access documents and collaborate online via password-protected web portals. While it is critical to protect consumer data, such portals may be more secure than email or phone calls.
Surprisingly, providing frequent facts to your clients alleviates their concerns. The client portal serves as a visual reminder that you are actively working on their case or project, that you have shared evidence with them, and that you have further information to present at your next meeting.
It serves as a guide for your meetings. Document management and client portals help to reduce meeting rambling.
Easy Access to Meetings and Linked Calendars
Patients appreciate the ease with which doctors can diagnose them and therapists may conduct sessions via video conference. Law firms can benefit from providing the same convenience, especially if organizing in-person meetings is difficult. Even if in-person consultations are preferred for first consultations, video conferencing can be used for follow-up meetings such as case updates and fact-finding.
This way, you can connect their calendars in order to schedule a call. Making appointments shows that you have the resources to educate your clients. You should not have to deal with unexpected client calls. Use your client portal to exchange info before scheduling a meeting with a client.
Manage and Document Requests
This is not a data dump or a collection of meaningless knowledge shared for the sake of sharing. It’s both useful and instructive. It gives your customers access to critical data 24 hours a day, seven days a week. Anything that will help your client achieve their goal. Tracking requests via a web page is more convenient.
Clients are accustomed to navigating through their browsers. Changes are not required for associates or paralegals. Customers have little to no discomfort throughout the transition phase and are able to focus on what is most important.
Hassle-Free Bills Payment
Global non-cash transaction volume climbed 11.2% from 2014 to 2015, according to the World Payments Report. Digital payments account for 70% of total payments in established locations such as the United States. Because it is more convenient, the majority of people choose to shop online. Offering online payment options to clients is a no-brainer and a great way to demonstrate your commitment to remaining current, efficient, and business-focused.
Accepting payments online increases customer satisfaction. Clients (or consumers) expect to pay online. It is difficult to obtain a client, but it is even more difficult to keep them pleased and satisfied. Anything you can do to make your client’s life easier and offer them the finest experience possible will reflect well on you and your firm.
Conclusion
In these modern times, all businesses must adapt to the advancing technology of the digital world. Yes, even law firms like your own should follow suit so that you can reap the benefits of standardized and streamlined workflows, automation, and improved file management. With a functional and state-of-the-art website, you can speed up your processes and smooth our wrinkles for both your team and your clients.
Are you in need of web design services? Right Here Interactive is here to help your business expand in the digital sphere. With us, you can reach your target clients and more. Give us a call today!